Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After 30 days you will not be eligible for a product return.
Most items purchased from Oasis H2O can be returned for a refund if required, however, there are some items that are not returnable. This includes, but is not limited to water Heaters, water softeners, RO systems, Everpure Systems and replacement UV Ballasts, Power Supplies, Sensors and water Chillers.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Anything that is opened will not be excepted. You’ll also need the receipt or proof of purchase.
In any return situation Oasis H2O will issue a product refund. Oasis H2O will not bear any shipping costs for new product refunds/replacements, the customer will be responsible for this.
To start a return, you can contact us at info@oasish2o.ca. If your return is accepted, we’ll send you an email confirmation. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@oasish2o.ca.
EU Return Policy
Return Rules apply to Fulfilled items. Return window is 14 days for delivery of the last item in the order. Customers provide a return shipping labels and shipping costs. Please note there is a 25% restocking Fee applied. Your order will sit for 14 days to allow the cancellation window before we fulfill your order.
Damages and issues
Please inspect your order upon reception and contact us immediately within 24 hours. Consequences of delay: If you fail to report damages within this 24-hour window, Oasis H2O cannot file a claim with the carrier and will deny reimbursement or corrections. Even if you do not intend to install the product right away, any damages must be reported to us within 24 hours of delivery.
Lost or Missing Package
Oasis H2O is not responsible for the delivery of packages. Once an order has been processed and sent out any issues regarding missing or lost packages must be resolved through the provided courier.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), Water Softeners,Reverse Osmosis Systems and UV equipment. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale or Clearance items Oasis H2O will only provide exchange for Change of mind or incorrectly ordered product. We don’t offer refunds for incorrectly or change of mind. Please double check your order before placing the order. If you are unsure. Please contact us before placing orders.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method for the full value of the order minus payment processing fees and shipping fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.